“They need a better process of these contracts,” Williams said. To become a partner of Lowe’s, contractors must have required licenses and insurance.” We apologize for the delays and communication issues she experienced and are working to improve our process. Williams’ project to her satisfaction and offered a resolution we feel is fair. Here’s what their representative sent us in a statement: The WREG Problem Solvers also asked Lowe’s for an explanation. If I did, I probably wouldn’t be so upset.” “For whatever reason, this project fell to the side with installation,” she said. “I’ve had people coming by getting pictures of the house.”īut Williams said she never got an explanation for the delays. Just a few days later, Williams and her home were finally at peace. He never answered, so instead we asked him more about the timeline for the work. #LOWES PRICETRACKER INSTALL#“The install would take a couple days.”īut we also wanted to know about the vetting process for becoming a Lowe’s contractor. “In a couple days, someone called me, set up an appointment and came in to look at my house, said would be no problem,” Williams said. So, she went back to the same company that handled the inside work she said she trusted her local Lowe’s store. She wanted new shutters and columns but had to start with the siding. “I’ve been very comfortable here,” she said.īut after 19 years, she knew the outside could use a face lift. The community college professor said she enjoys spending time with her child, grandchildren and great-grandchildren at her 1,100-square-foot home, which provides her with everything she needs. Wanda Williams relocated to Southaven nearly 20 years ago to be close to family. A Southaven woman reached out to WREG’s Problem Solvers after a contractor with Lowe’s delayed starting work on her home. Please look at the time stamp on the story to see when it was last updated. This is an archived article and the information in the article may be outdated.
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